Frequently Asked Questions
How much in advance do I need to book a ride?
To ensure optimal service and availability, we recommend booking at least 24 hours in advance. This allows us ample time to coordinate and assign the best vehicle and driver for your specific needs.
However, we understand that emergencies and last-minute plans arise, so we do accommodate shorter notice bookings whenever possible. Just give us a call, and we'll do our best to assist you.
Are your vehicles wheelchair accessible?
Absolutely. We believe in inclusivity and ensuring that our services cater to patients with diverse needs. Many of our vehicles are designed to be wheelchair accessible, ensuring a seamless transition for those who require such facilities. When you book with us, please do mention any specific requirements or preferences you may have so we can allocate the most suitable vehicle for your journey.
How do you ensure the cleanliness and hygiene of your vehicles?
We take the health and well-being of our passengers very seriously. Each of our vehicles undergoes a stringent cleaning and sanitization process after every ride. We adhere to industry best practices, using hospital-grade disinfectants and ensuring regular deep cleans. In light of recent health concerns, such as the COVID-19 pandemic, we've heightened our measures even further, ensuring that all touchpoints in our vehicles are sanitized and safe for every passenger.
Can a family member accompany the patient during the ride?
Of course. We recognize the importance of familiar faces, especially during medical journeys. We encourage and welcome one family member or a close friend to accompany the patient during the ride. This provides additional comfort and peace of mind to the patient. Just let us know at the time of booking so we can ensure the most comfortable seating arrangement for everyone.
What areas do you service for medical transportation?
We proudly serve the entire Fresno area, extending our services throughout the Central and South Valley regions. Our deep-rooted connection with these communities enables us to be readily available and efficient in our services. If you have specific questions about long-distance medical transportation or areas just outside our usual service zones, please don't hesitate to get in touch with our team.
Do you provide recurring transportation for regular medical treatments?
Yes, we do. We understand that many medical treatments, like dialysis or ongoing physical therapy, require regular visits. To make this easier, we offer the option to set up a recurring transportation schedule for such patients. This ensures that they don't have to book each time and can have peace of mind knowing their transportation is always taken care of. Simply discuss your needs with our scheduling team, and we'll handle the rest.
